Privacy Policy for Lightning Speed Supplies
1. Introduction
We (“we”, “us”, “our”, “Lightning Speed Supplies”) are committed to protecting your privacy. This Privacy Policy explains how we collect, hold, use, disclose, and secure your personal information when you use our website (including https://lightningspeedsupplies.com.au) and associated services. This Policy should be read together with our Terms & Conditions.
By using our website or submitting personal information to us, you agree to the terms of this Privacy Policy.
2. What kinds of personal information we collect
We may collect the following types of personal information:
• Identity & contact information: name, email address, postal address, phone number, billing/shipping address.
• Account details: username, password, user profile information, purchase history.
• Payment information: payment method (e.g. credit card, PayPal), transaction details. (We may use third-party processors so we may not hold full card data ourselves.)
• Technical information: IP address, device type, browser, operating system, referrer URL, pages visited, date/time of visit, cookies & other tracking technologies.
• Communications: correspondence, support requests, feedback, marketing preferences.
• Other information: any other information you provide us when interacting with our site (e.g. in forms, surveys, comments).
3. Why we collect your personal information / purposes of processing
We collect and use your personal information for various purposes, including but not limited to:
• To provide, operate, maintain, and improve our website and services.
• To process your orders, deliver goods, handle returns and refunds.
• To communicate with you (e.g. order confirmations, updates, support).
• To send marketing, promotions, newsletters (if you opt in).
• To personalise your experience.
• To detect and prevent fraud or misuse.
• To comply with legal obligations (e.g. tax, legal reporting).
• For analytics, reporting, and internal business purposes.
4. Legal bases for processing (if required under applicable law)
Where applicable (e.g. under GDPR or local privacy laws), we rely on one or more of:
• Your consent (you agree to the collection/processing).
• Performance of a contract (processing necessary to fulfil your order or provide services).
• Compliance with legal obligations.
• Our legitimate interests (provided they do not override your rights) — for example, fraud prevention, improving services, marketing (where permitted).
5. Disclosure of your personal information / third parties
We may share your personal information with:
• Service providers and third-party vendors (e.g. payment processors, delivery/shipping companies, email marketing platforms, analytics providers).
• Government, law enforcement, or regulatory bodies if required by law or to respond to a legal request.
• Affiliates or business partners (if applicable).
• In the event of a corporate sale, merger or acquisition, your information may be transferred (subject to confidentiality obligations).
We require that such third parties implement appropriate security measures and use your information only for permitted purposes.
6. International transfers
If any of your data is transferred to, stored in, or processed in a country outside of Australia (e.g. by a third-party service provider), we will take steps to ensure that adequate protection is in place (such as standard contractual clauses or other safeguards), in accordance with applicable laws.
7. Data retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy (e.g. to provide services, comply with legal obligations, enforce agreements, resolve disputes). After that, we will securely delete, anonymise, or destroy it, subject to applicable record-keeping requirements.
8. Cookies, tracking & other technologies
We use cookies, web beacons, tracking pixels, analytics tools and similar technologies to collect technical information, improve user experience, personalise content, measure site performance, and for marketing.
You may control or disable cookies via your browser settings, but doing so may affect functionality of our site.
We may also use third-party analytics services (e.g. Google Analytics) or advertising networks to help us understand site usage and serve relevant ads.
9. Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. However, no online system is completely secure, and we cannot guarantee absolute security.
10. Your rights
Depending on the laws applicable to you, you may have the right to:
Access your personal information.
Correct or update inaccurate or incomplete information.
Request deletion or removal of your data (subject to legal obligations).
Object to or restrict certain types of processing.
Withdraw consent (where processing is based on consent).
Request portability of your data (where applicable).
Lodge a complaint with a supervisory or regulatory authority.
To exercise a right, contact us via the contact details below. We may require identity verification before acting on a request.
11. Children & minors
Our services are not intended for individuals under the age of 13 (or the minimum age permitted in relevant jurisdiction). We do not knowingly collect personal information from minors. If we become aware we have collected information from a minor, we will take steps to delete it.
12. Updates to this Privacy Policy
We may update this Privacy Policy from time to time (for example, to reflect changes in law, business practices, or features). We will post the updated version on our website and indicate the “Last Updated” date. Your continued use of the site after changes constitutes acceptance of the revised Policy.
13. Contact us
If you have questions, concerns, or wish to exercise your rights, please contact us:
Email: sales@lightningspeedsupplies.com.au
Address: [Insert your business address]
Phone: [Insert contact phone number]
Last Updated: [Date]